Company Policies

Privacy Policy

Information We Collect

Didas Holdings LLC may collect the following types of information:

• Contact Information: Name, email address, phone number, and company details when voluntarily provided
• Website Usage Data: IP address, browser type, pages visited, and time spent on our website
• Business Information: Information related to partnership inquiries and business discussions

How We Use Information

We use collected information for:

• Responding to inquiries and providing customer service
• Evaluating partnership and business opportunities
• Improving our website and services
• Complying with legal obligations

Information Sharing

We do not sell, trade, or rent personal information to third parties. We may share information only:

• With your explicit consent
• To comply with legal requirements
• To protect our rights and interests

Data Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

Refund and Dispute Policy

Service-Based Transactions

As a business development and consulting company, Didas Holdings LLC primarily provides service-based solutions. Our refund policy for services is as follows:

Consulting Services

• Initial Consultation: Full refund available within 24 hours if not satisfied
• Ongoing Projects: Refunds calculated based on work completed and milestones achieved
• Cancellation: 48-hour notice required for project cancellations

Development Services

• Project Milestones: Refunds available for uncompleted milestones upon request
• Delivery Delays: Compensation or refunds available for delays caused by our team
• Scope Changes: Additional fees may apply for significant scope modifications

Dispute Resolution Process

1. Direct Contact: Contact us immediately at [email protected] or (949) 325-4024
2. Documentation: Provide detailed description of the issue and supporting documentation
3. Investigation: We will investigate the matter within 5-7 business days
4. Resolution: We will propose a solution within 10 business days of investigation completion
5. Escalation: If unsatisfied, disputes may be escalated to mediation or arbitration

Refund Processing

Approved refunds will be processed using the original payment method within 7-10 business days. Processing times may vary depending on your financial institution.

Cancellation Policy

Service Cancellations

Clients may cancel services under the following conditions:

Consulting Engagements

• Short-term Projects: 48-hour cancellation notice required
• Long-term Contracts: 30-day written notice required
• Recurring Services: Cancellation effective at the end of current billing period

Development Projects

• Early Stage: Full cancellation available before development begins
• In Progress: Cancellation possible with payment for completed work
• Final Stage: Limited cancellation options; completion recommended

Cancellation Process

1. Submit written cancellation request to [email protected]
2. Include project details and reason for cancellation
3. Receive confirmation and final billing statement
4. Complete final payments for services rendered

Intellectual Property Policy

Work Product Ownership

Ownership of intellectual property created during our engagements is determined by individual service agreements. Generally:

• Client Work: Custom developments belong to the client upon full payment
• Pre-existing IP: Our proprietary methods and tools remain our property
• Joint Developments: Ownership shared as specified in agreements

Confidentiality

We maintain strict confidentiality regarding client information and proprietary business details. All team members sign confidentiality agreements before engaging with client projects.

Communication Policy

Response Times

• Email Inquiries: Response within 24 hours during business days
• Phone Calls: Same-day response or callback scheduling
• Emergency Issues: Immediate response during business hours

Business Hours

Standard Hours: Monday - Friday, 9:00 AM - 5:00 PM PST

Emergency Contact: Available for critical project issues

Compliance and Legal

Regulatory Compliance

Didas Holdings LLC operates in compliance with:

• United States federal and state business regulations
• Data protection and privacy laws
• Industry-specific standards where applicable
• International business laws for global partnerships

Export Restrictions

Our services may be subject to U.S. export controls and international trade regulations. We do not provide services to countries or entities subject to U.S. sanctions.

Policy Updates

These policies may be updated periodically to reflect changes in our business practices or legal requirements. Material changes will be communicated to existing clients via email. The "Last updated" date at the top of this page indicates when these policies were last modified.